There’s lots of speculation about Twitter’s business model, from the serious to the comic. The firm’s backers claim the company has plenty of money for the long haul. In fact, given the openness Twitter has traditionally shown with its APIs, the model could be to let all of us speculate about it, then pick the winners.
But I’ll bite. I have an idea how Twitter could make money.
Most of the business models I’ve seen charge the publisher. Why not charge the audience?
We live in an attention economy. We’ve moved beyond the information economy — now, anyone can get access to anything. Instead, we want to know what’s worth our time. Google makes money by ranking information based on relevance; Paris Hilton makes money by pointing us at the scandalous; newspaper editors make money by selecting topics they think their readers will find interesting.
Lots of people are experts on things. I’d pay to follow someone smart and knowledgeable. Maybe only $10 a year, but in return, they’d search for useful information and tell me about it. They might be an expert on cloud computing, or web monitoring, or sustainable food, or transparent government. I’d follow them. I’d get links from them (which only susbscribers would receive, of course) to reports they’d written, or news they’d found.
Eventually, I’d follow some services. They might be stock feeds, or weather systems, or alerts — basically what we call Prospective Search, like Google Alerts or Rollyo, but tailored to my interests.
I would happily pay $50 into a “followdollars” account, and be able to spend it with a single click in order to tailore my personal set of feeds and streams. I suspect others would too. It’d be like an RSS feed from subject matter experts.
[UPDATE: As some folks have (already) pointed out, “what’s to prevent a follower from sharing with others?” The short answer is nothing — but I would provide each recipient with a unique, personalized URL (this is Twitter, so we own the data feed and can rewrite URLs) to track abuse and message spread. Then when you see a certain URL come from many addresses/user agents at once, replace the page with a “pay to follow” promotion.]
As a product manager, I’m always looking for where the scarcity is. That’s usually what people will pay for. Groucho Marx told Beverly Hills Friars’ Club, “I don’t care to belong to any club that will have me as a member.” 2009 is the year of the Velvet Rope in social networks. Twitter’s an open world in which anyone can follow anyone. Exclusive content, monetized by Twitter, sounds awfully compelling.
On the back end, Twitter would charge some fee (say, 20% of revenues) in return for handling the payment processing and providing analytics and marketing tools.
Anyway, that’s my take on it. Meanwhile, let’s see what else is out there. Most of the business model contenders seem to fall into one of three categories, each of which has its limitations.
Advertising
Flogging something is hard to do in 140 characters. Since a large number of Twitter users drink from the Twitter hose through third-party clients like Tweetdeck and Twhirl, Twitter can’t just put ad inventory on Twitter.com
It’s hard to see how Twitter can get the CPMs it needs without constraining its APIs in order to force people to use its website–which will hurt the openness that has brought it so far and trigger user backlash.
Analytics
Seeing where messages are going is useful and interesting to companies that want to understand their markets. Semantic interpretation and natural language parsing is a great way to generate market intelligence.
If you want to tie what people say back to what they do, however, you need more than just reports of message popularity. The source (Tweet) needs to send the destination (a website running analytics) a tag (such as a URL parameter) telling it which message triggered the behavior.
Note that the bit.ly/Tweetdeck combination is a very enticing advertising and analytics platform, with bit.ly already finding commercial customers to use its shortened-URL analysis for campaign tracking. We became acutely aware of this while working on the community section of the Complete Web Monitoring book.
I think this is Twitter’s best hope, since they have unique access to message spread and virality. I also note that the one thing that forces me to go back to Twitter’s website is the “new follower” notifications. I haven’t dug into the API to see if this is something that’s explicitly not part of the data they share, but IMHO anything Twitter isn’t sharing yet (such as new follower notification) is core to their upcoming business model.
Pay to publish
Charging companies to get their message out misses the point: Social networks aren’t about broadcasting data, they’re about encouraging interaction. Twitter’s about letting anyone access anyone in an asymmetric manner; if the big guys have to pay to publish, it breaks the pact of celebrity access that fuels much of Twitter’s mainstream appeal.
There are plenty of other ideas — name registration, calendaring applications, suggested follows, and so on — that are ripe for development. Which is one of the things that makes Twitter fascinating: No startup ever makes money doing what they set out to, but the hardest thing to generate is attention, and they’ve got that in spades.
Interesting idea, but didn’t we learn a decade or so ago that people won’t pay for subscriptions?
I’m more inclined to think that the eventual business model is either a> an overrated anti-climax, b> a gmail style content sniffing contextual ad system or c> both.
Here’s another idea:
1. Claim to have an awesome business model
2. Monitor the speculation for awesome business models
3. ???
4. Profit!!!
Incidentally I’d see twitvertisements in the same vein as textvertisements and would probably move fairly quickly to another provider.
Sam
Ok that sounds more dire than intended… in this environment people tend to be reasonably careful about spending money so they may well have something interesting/innovative. They could well afford to reveal it some time soon though (unless it’s offensive/invasive and they want to wait for the growth to taper off before reaping the rewards).
Sam
It’s not a stretch to imagine people paying pennies a day to follow a SME – it’s already reality. The intelligence, knowledge, connections that many on Twitter have equal/surpass print media.
John Q Public realizes that there is inherent value in following (via subscription) individuals – or groups of them tweeting under 1 Twitter Handle – the Twitter / PayPal / eBay connection will occur.
Perhaps there’ll be a new continuum offered – showing the differential of newly subscribed followers versus previously subscribed that’ve left.
Perhaps a vertical component demo’ing some sort of contentment with the tweets provided (eBay’s star system)
Perhaps they’ll make it 3D by displaying # of paying followers versus parasitic followers (as they’ll clearly HAVE TO allow the Twitter poster the OPTION of providing the Tweet to ALL or only to the paying customers (else, how would the Twitter poster get more customers).
Oh, and IMO Twitter will need to own the best of the Bit.ly and other ancillary sites – so that they can reap what they sow.
Very interesting idea Alistair.
On paper it makes sense, : ), but in reality there might be other important considerations to, well, consider.
One of the biggest challenges (as Magazines and Newspapers are finding out) it is very difficult to charge for “premium inventory”. (Mostly because I don’t think they quite grasp to human expectations if you only charge humans one penny for something. One of my fav posts: http://redeye.firstround.com/2007/03/the_first_penny.html)
On twitter this problem is compounded because there is so little premium inventory.
So perhaps an experiment where the premium inventory (or the increasing number of companies using it as a marketing channel) gets monetized but the rest stay free (“just had coffee” twitter update is still free! :)).
My skills are in common sense analytics so very far away from the problem you are trying to solve. I have no alternative to offer you.
But I have to imagine that there is a model that is coming which will rethink the value of a “comment” / “tweet” and the value that adds to companies / products / services (the impact of the much vaunted social graph!).
This made me think of that: http://economining.stern.nyu.edu/
Great post, thanks for pushing the conversation forward.
-Avinash.
Avinash — I’d agree if one thought of it as premium content. I’m thinking of it more as an “iPhone app store for streams of expertise.” In other words, experts actively direct someone to their paid feed the way they would direct them to a research paper or some other document.
IMHO this is the future of analysts. Folks like Redmonk have built a business on (loosely) this model. It allows transient expertise, too. Britney’s Twitter Fan Club.
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Interesting article! I think there may be a niche for pay-to-view..Twitter really tells a story – albeit a convoluted one. I think people would pay to be part of the going-ons of celebs.
You could also create a sitcom or suspense type story line via Twitter. In the days past we would follow a comic strip – this was daily. Today times of changed but people’s appreciation for humor has not. What has changed? The speed of information – people now want a more rapid update – once per day does not cut it. So we have continual Twitter updates.
Just a thought.